Customer Care
Returns & Exchanges
We want you to love your purchase. If something isn't right, we're here to help.
30-Day Return Policy
We offer a 30-day return policy from the date you receive your order. If you're not completely happy with your purchase, you may return it for a full refund or exchange.
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
How to Start a Return
Contact Us
Email us at returns@tosinsangels.com with your order number and reason for return. We'll respond within 24 hours.
Pack Your Item
Place the item securely in its original packaging. Include your order confirmation or receipt inside the parcel.
Ship It Back
Send the package to the return address provided in our email. We recommend using a tracked postal service for your protection.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method.
Exchanges
If you'd like to exchange an item for a different piece, please follow the return process above and place a new order for the item you'd like instead. This is the fastest way to get your new piece to you. If the replacement item costs more, you will pay the difference; if it costs less, we will refund the balance.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you, including return postage.
Email support@tosinsangels.com with your order number and clear photos of the damage.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless they arrive damaged or faulty:
- •Earrings that have been worn or removed from sealed packaging
- •Items marked as final sale
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is damaged or faulty. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Have Questions?
Our team is happy to help with any queries about returns, exchanges, or your order.
Contact Support